First Class Cars Ltd chauffeur driven services recently offered our customers the chance to submit their feedback anonymously via a online survey and here are the results.

How would you rate your overall level of satisfaction with us?

90% said highly satisfied    10% Somewhat satisfied

Comments listed:

I am a fairly new customer and I am very pleased with the service that I recieve. I work with Stefanie Pearce and she does an exceptional job for my and my clients.

Your whole operation is “Majic” and it always makes things happen and without issues.

Very good service, professional drivers.

Marcella, Stefanie and sarah and the rest of the “team” provide exeptional service. They respond immediately to any request day or night. Thank you!

How long have you been using our chauffeur services?

6 months to less than a year – 10%

1 year to less than 3 years – 40%

3 years to less than 5 years- 20%

5 years or more – 30%

How do we rate on the following attributes?

1.well below average     2. below average      3. average.     4. above average.                    5. well above average.

Customer Service Experience= 4.7

On time delivery of our serivce= 4.8

Professionalism of Chauffeurs= 4.6

Accounts / Billing Department= 4.7

Quality of Service – 4.8

Understanding of Customers needs- 4.5

How in comparison do we compare to other chauffeur companies?

Much Higher – 60%

Somehwhat Higher – 30%

Same – 10%

Much Lower 0%

Don’t Know- 0%

No Response- 0%

How likely are you to continue using our services?

Very Likely= 90%

Somewhat Likely= 10%

Neutral- 0%

Very Unlikely- 0%

No Response- 0%

Do you have any suggestions for improvements?

I would like to see you provide a worldwide service if the actual providers are trained to your standards in every aspect of the business. If Graham establishes chauffeur hire services in the states I’d be a very big supporter.

No. ” if it ain’t broke then don’t fix it!!” It is a pleasure having an assoication with First Class Cars who performs with the professional sensitivites and special needs so inherent of corporate aviation.

Keep doing the great job that you do! Thank you

SURVEY ENDS

We would be very happy to supply details of this survey for any interested persons.

Make sure you always travel First Class!!